Troubleshooting & Support
Common issues and how to contact support.
Common Issues Table
| Issue | Cause | Solution |
|---|---|---|
| Disconnected or Incoming Chat not showing | Connection to WhatsApp | Disconnect and reconnect the WhatsApp number |
| WhatsApp is not connected | No space in linked device or historical broadcasting via non-API | Wait or change number |
| Event not triggered | Mismatch between trigger keyword and actual message | Use template or check “spacing” on event setting trigger keyword |
Support Contact
- WhatsApp Support: Click to message Whello
- Email: support@whello.id
- Documentation updates: docs.whello.id
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